Everything You Need to Know About Shipping
We want you to know what to expect after placing an order. The following information explains our general shipping and delivery procedures.
Order Preparation
Orders are generally processed within 1–3 business days after successful payment confirmation.
During holidays, promotional campaigns, or periods of high demand, processing may take additional time. Some orders may also require verification before shipment.
Shipping Options
Available shipping methods depend on the destination and the products ordered.
The shipping options, estimated delivery times, and applicable fees will be displayed during checkout where available.
Delivery Estimates
Delivery estimates vary depending on the shipping destination, carrier, and selected service.
Any delivery timeframe provided is an estimate rather than a guarantee unless explicitly stated otherwise. Unexpected carrier delays, weather events, customs inspections, or other external circumstances may affect delivery.
Shipping Costs
Shipping charges will be calculated and displayed during checkout where applicable.
If a promotional shipping offer is available, its eligibility requirements and limitations will be stated with the promotion.
Tracking Information
Once your order has been dispatched, tracking information may be provided when available.
Please note that tracking details may take some time to become active. Carrier systems may not display updates immediately after shipment.
Address Changes
Please check your delivery details carefully before completing your purchase.
If you notice an error, contact us as soon as possible. We will review whether the information can still be changed, but updates cannot be guaranteed once an order has entered processing or shipment.
Delayed or Undelivered Orders
If your package has not arrived within the estimated delivery period, review the tracking information first.
If the package appears to be lost or the tracking status remains unchanged for an extended period, contact us with your order details. We will review the situation and assist with the next steps.
Damaged Deliveries
If an item arrives damaged, please retain the original packaging and take photographs of the affected product when possible.
Send us the relevant order information and a description of the damage so we can review the issue and determine an appropriate resolution under applicable law.
International Shipping
International orders may be subject to import duties, customs fees, and taxes imposed by the destination country.
Unless otherwise stated at checkout, these additional charges are the customer's responsibility. Customs processing may also extend the estimated delivery timeframe.
Changes to Shipping Procedures
We may update our shipping arrangements as operational requirements change. Any revised information will be published on this page, subject to applicable law.